FAQ
Discover more in our FAQ.
We accept most major credit cards via Shopify Pay.
Order processing times vary depending on the product and location. Each set is inspected before shipping. Typically, it takes one (1) to three (3) business days to process an order before it is shipped. Processing times may take take longer during festive seasons. You will receive a confirmation email with tracking details once your order has been dispatched.
Yes, we offer international shipping via DHL Express. Delivery times vary by location. Please check our Shipping Policy for details.
Our return policy allows returns for regular items within 14 days, provided the item is unused and in its original packaging. Exclusions of customised or personalised items and other exclusions may apply. Please check our Return Policy for details.
Yes. Once your order ships, we’ll send a tracking number via email so you can monitor your package's journey with real-time updates available online.
We are committed to delivering an exceptional experience at every stage. Should anything not meet your expectations, please contact us at your convenience. Our team will address your needs with the utmost care, ensuring every detail is resolved to your complete satisfaction.
Client Care
Our Concierge will be delighted to assist you and provide personalised advice.