Shipping policy

Thank you for choosing Bryce & Kimmel. We are committed to delivering your order with the utmost care. Please review our shipping policy for a personalised and seamless experience.


Order Processing

For the purposes of these policies, "fulfilment" refers to the point at which an order has been dispatched to a courier or delivery service. Orders are typically processed within 1 to 3 business days, Monday to Friday (SGT, UTC +8). Shipments do not occur on weekends or public holidays. During holiday periods, please allow extra processing time. If any delays arise, we will notify you by email. Thank you for your patience as we prepare your order for fulfilment.


Customs & Duties

Clients are responsible for any customs duties, import taxes, or processing fees, which may be payable upon delivery or collection. We recommend checking with your local customs office before placing your order.


Shipping Options

International Destinations:

We ship internationally to the following destinations:

  • Australia

  • Canada

  • China

  • Hong Kong SAR

  • Japan

  • Malaysia

  • New Zealand

  • South Korea

  • Taiwan

  • United Arab Emirates

  • United States


Retail partners for other regions can be found here. For additional destinations, please contact our concierge for more information.


International Shipping:

We offer DHL Express for international shipping:

  • DHL Express: Orders below 600 SGD, delivery in 2 to 5 business days.

  • Complimentary DHL Express: Orders above 600 SGD, delivery in 2 to 5 business days.


Clients seeking a more tailored international delivery may arrange personalised shipping upon enquiry. Please contact our concierge for assistance.


Shipping Insurance

Each item is carefully packaged and fully insured during transit, ensuring safe arrival and offering you complete peace of mind. In the unlikely event of loss or damage, please contact our concierge immediately, and we will assist you promptly.


Order Tracking

Once your order is fulfilled, you will receive a shipping confirmation email with tracking information. International shipments will include a DHL Express tracking number, while domestic deliveries will be tracked via GrabExpress or our in-house delivery service.


Delivery & Returns

Please ensure your delivery details are accurate at the time of purchase. Bryce & Kimmel cannot cover delays or extra costs caused by incorrect addresses, refused delivery, or failure to collect the package. Once fulfilled, delivery is managed by our courier partners. For any delivery or return enquiries, please refer to our Refund Policy.


Contact Us

For any shipping-related enquiries, our concierge is pleased to assist. Please contact our concierge here. We are dedicated to providing you with an exceptional Bryce & Kimmel experience.